Refund & Cancellation Policy

1. What is free and what is paid

Rapid Sender is free to use: every WhatsApp number gets a number of free messages each day, without paying or signing up. If you need to send more, you can buy message credits. Credits are a one-time purchase – there are no subscriptions and nothing renews automatically.

2. Delivery of credits

Credits are a digital service. They are added to the WhatsApp number you have linked as soon as the payment succeeds, usually within seconds. Nothing is shipped. Credits never expire, and they are used only after your free messages for the day.

3. Messages that fail are not charged

A credit is used only when a message is actually sent. If a message fails (for example, the number is not on WhatsApp), the credit is returned to your account automatically.

4. Refunds

Unused credits: if you change your mind, you can ask for a full refund of a purchase within 7 days, as long as none of its credits have been used. Credits that have been used to send messages cannot be refunded, because those messages were delivered.

Money taken but no credits: if your payment went through but the credits did not appear within 24 hours, write to us with the payment ID from Razorpay's confirmation and we will add them or refund you in full.

Charged twice: duplicate payments are refunded in full.

Approved refunds go back to the original payment method through Razorpay and usually arrive in 5–7 working days, depending on your bank.

5. Cancellation

Because credits are one-time purchases, there is nothing to cancel. You can stop using Rapid Sender at any time; unused credits stay on your number.

6. WhatsApp restrictions

Rapid Sender is an independent tool and is not part of WhatsApp or Meta. If WhatsApp limits or blocks a number, that is WhatsApp's decision and not a reason for a refund – but your unused credits are kept, and we can move them to another number of yours on request.

7. How to ask for a refund

Email hello@dobedosoft.com or message us on WhatsApp with the WhatsApp number the credits are on and the Razorpay payment ID. We reply within 2 working days.